Chatbase Analytics

Integration published by Jovo | 2,311 downloads

Add virtual agent analytics to your app

Chatbase Analytics Integration

Learn how to use Chatbase Analytics for your Alexa Skills and Google Actions built with Jovo.

About Chatbase

Chatbase Website

Chatbase is an analytics offerin g for conversational products that is built by Area 120, an incubator by Google.

With Chatbase Analytics, you can measure bot metrics, analyze user behavior, and optimize the experience with transcripts and suggested intents.


To use Chatbase Analytics for your voice app, you need to complete the following steps:

  1. Create a Chatbase Bot
  2. Enable Chatbase Analytics in your voice app
  3. Test your app

Create a Chatbase Account

  1. Create a Chatbase account or log in at

  2. Create a new bot by clicking the "add your bot" button

Create a Chatbase Bot

  1. Fill in information like your bot's name, industry, and region

Chatbase Bot Name

  1. Copy API Key

Chatbase API Key

Enable Chatbase Analytics in Jovo

To add Chatbase Analytics to your voice app, do the following:

  • Download the npm package
  • Enable the plugin in app.js
  • Add configurations in config.js

First, download the npm package:

Enable the plugin like this:

Add configurations like this:

Test Chatbase

Test you voice app. It can take up to 6 hours until all the data can be seen in the Chatbase dashboard:

Chatbase Dashboard

Chatbase Changelog

Current version might be higher than the latest changes displayed below because of updates of dependencies.

3.0.16 (2020-05-13)

🐛 Bug Fix

  • jovo-analytics-chatbase #743 Chatbase: used wrong helper to access google user id (@KaanKC)

Committers: 1

3.0.14 (2020-05-04)

🐛 Bug Fix

  • jovo-analytics-chatbase #735 Access request using helper not directly (@KaanKC)

Committers: 1

3.0.11 (2020-04-06)

  • Updated Typescript to 3.8.x
  • Updated Prettier to 2.x

Committers: 2


Find the 2.x changelog here.

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